The Nigeria Customs Service (NCS) has launched a One-Stop-Shop (OSS) initiative designed to slash cargo clearance timelines from 21 days to 48 hours.
NCS spokesperson, Dr. Abdullahi Maiwada, announced the development in Abuja on Sunday, noting that the reform was unveiled at a management meeting chaired by Comptroller-General Adewale Adeniyi with Area Controllers. The session focused on Customs’ modernisation agenda and the role of leadership in driving reforms across commands.
Describing the OSS as a “game-changer,” Adeniyi said it aligns with global best practices and the Federal Government’s Ease of Doing Business drive. He stressed that the initiative would streamline operations, remove duplication, and improve predictability in customs procedures.
“This reform will not only shorten clearance time to 48 hours but also rebuild trader confidence, strengthen transparency, and make Customs operations more business-friendly,” Adeniyi said.
The pilot phase will begin at Apapa, Tin Can Island, and Onne Ports before a nationwide rollout. The reform is backed by the NCS Act 2023 and the World Trade Organisation’s Trade Facilitation Agreement.
Maiwada added that under the OSS, all Customs units will handle flagged declarations jointly, eliminating repeated checks and re-interceptions. A new accountability framework, including a central dashboard to track clearance times and stakeholder feedback, was also introduced.
